SAFEGuarding & Welfare

At Sue Shaw’s Swim School, the safety and wellbeing of every swimmer is extremely important to us. We are committed to providing a safe, supportive and welcoming environment where everyone feels respected, valued and protected.

We follow Swim England’s safeguarding guidance, Wavepower, and take all welfare and safeguarding concerns seriously.

Meet our Designated Welfare Officer:

Joyce Tye – Designated Welfare Officer (DWO)

Joyce is the first point of contact for anyone who has a safeguarding or welfare concern relating to Sue Shaw’s Swim School.

Whether you are a parent, swimmer or member of staff, you can contact Joyce if you have a concern about a child’s welfare, the behaviour of another person, bullying, inappropriate conduct or anything that makes you feel uncomfortable or unsafe.

No concern is too small to raise, and you will be listened to and treated with sensitivity and respect.

How to contact Joyce:

Email: welfare@sueshawsswimschool.co.uk

Please contact Joyce directly using the details above. All concerns will be treated sensitively and handled confidentially, with information shared only where necessary to protect someone’s welfare.

If you have an urgent concern:

If you believe a child or adult is in immediate danger, please call 999.

For urgent safeguarding concerns, please contact the relevant local authority safeguarding service or the Police. Please do not rely on email alone if someone may be at immediate risk.

You can also contact Swim England’s Safeguarding and Welfare Team via email: safeguarding@swimming.org
Or telephone: 01509 640700 (Option 1, then Option 5)

Your concerns matter. We want everyone at Sue Shaw’s Swim School to feel safe, supported and confident that they can speak up.